Effective Date: 05/02/2024

Thank you for shopping with “The Footballer & Sports.” We strive to provide you with high-quality sports goods and excellent customer service. Please read our Refunds and Return Policy carefully to understand your rights and responsibilities when making a purchase from us.

1. Returns:

a. Eligibility:

  • You may return unused and undamaged items within 30 days from the date of purchase.
  • Items must be in their original packaging with all tags and labels attached.

b. Non-Returnable Items:

  • Personalized or customized items
  • Items marked as final sale
  • Undergarments or swimwear (for hygiene reasons)

2. Refunds:

a. Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, the refund will be processed to the original payment method within [insert number] business days.

b. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

3. Exchanges:

a. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging.
  • We will provide instructions for returning the item and will cover the return shipping cost.

b. Incorrect Items:

  • If you receive the wrong item, please contact us within 7 days of receiving your order.
  • We will arrange for the correct item to be shipped to you, and we will cover the return shipping cost.

4. How to Initiate a Return:

To initiate a return, please contact our customer service team at [insert email address or phone number] with the following information:

  • Order number
  • Reason for return
  • Photos of the item (if damaged or defective)

5. Cancellations:

Orders can be canceled within [insert number] hours of placing the order. Once an order has been processed, it cannot be canceled.

6. Contact Us:

If you have any questions or concerns about our Refunds and Return Policy, please contact us at:

“The Footballer @ Sports” Email: Footballer@absamail.co.za

Thank you for choosing “The Footballer & Sports.” We appreciate your business and are committed to ensuring your satisfaction with our products and services.